Privacy Policy

Julia Arndt Coaching Inc., d/b/a Peak Performance with Julia

Your privacy is important to Julia Arndt Coaching Inc., d/b/a Peak Performance with Julia. Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and how to contact us or supervisory authorities in the event you have a complaint.

By using our websites, including www.peakperformancewithjulia.com, the Peak Performance Method® web application at peakperformancemethod.replit.app, our retreat website at lake-tahoe-retreat-landing-page.replit.app, and any other website, landing page, sales page, checkout page, or application we operate that links to this Privacy Policy (collectively, the “Site”), or by purchasing or using any of our Programs (defined below), you signify your consent to the terms of our Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use the Site or submit any personal information to us.

1. Who We Are

Julia Arndt Coaching Inc., a California corporation doing business as Peak Performance with Julia (“we,” “us,” “our”), with a mailing address of PO Box 5906, Tahoe City, CA 96145, and operating the Site, collects, uses and is responsible for certain personal information about you.

This Privacy Policy applies to all of our offerings, whether free or paid, including: our coaching programs, such as The Peak Performance Method®; our digital products, such as workbooks, planners, toolkits, and self-paced courses (for example, The Aligned Woman Workbook, the 5-Day Time Management Course, Master Your Time: FreeSpace, the Peak Performance Planner, and The Confident Boundaries Toolkit); our memberships and subscriptions; our live and virtual classes, workshops, challenges, and events, including in-person retreats; our artificial intelligence features, including Julia AI; our free resources, such as our newsletter, lead magnets, and podcast; and our corporate, team, and organizational engagements (collectively, our “Programs”).

1. Children’s Online Privacy Protection Act

This Site and our Programs are intended only for individuals aged eighteen (18) and over and are not directed to children. Children under the age of 13 are prohibited from using all interactive portions of this Site, including leaving any comments, filling out forms, or otherwise submitting information. We do not knowingly collect information from anyone under 13 years of age. If we learn we have any information or content from anyone under the age of 13, we will delete that information.

1. The Personal Information We Collect and Use
   1. Information Collected by Us

We may collect, use, and are responsible for certain personal information that you provide if you voluntarily subscribe to our newsletter or emails, download free resources, register for a class, workshop, webinar, challenge, or live event, register for a retreat or other in-person event, purchase or enroll in a Program, create an account on our course platform or the Peak Performance Method® web application, complete assessments, workbook exercises, surveys, or questionnaires, use our AI Tools (described below), participate in our online communities or live sessions, submit a testimonial, leave comments, fill out any type of form, access private membership pages, or otherwise contact us via an online form or email.

The information collected may include your name, email address, social media handle, mailing address, phone number, billing and payment information, account username and password, professional information (such as your job title, employer, and industry), your responses to assessments, workbook exercises, questionnaires, and surveys, the content of your posts, comments, and messages, your conversations with our AI Tools, and your image, voice, and likeness when you participate in recorded sessions or events. If you register for an in-person event such as a retreat, we may also collect information we need to plan your participation, such as dietary restrictions, accessibility needs, emergency contact details, and travel arrangements. You are not required to provide any personally identifiable information to merely access or visit this Site.

Some information you choose to share with us, such as information about your health, stress, or well-being in a coaching context, or dietary or medical information for an in-person event, may be considered sensitive. We use this information only to provide the Program or event you requested, and by providing it to us you consent to our use of it for that purpose. Please share only what you are comfortable sharing.

We may collect domain information, your numerical IP address, the type of browser you use, which pages you view, and the files you request. We may also use “cookies” (small files saved on your hard drive by your web browser) to analyze website and advertisement performance, track user patterns, save information from your previous visits, and customize your experience. We will ask for your consent to allow us to use cookies.

We may also use the technological equivalents of cookies to collect information, such as social media pixels. These pixels allow social media platforms to track visitors to our website and tailor the advertising messages you see while using those social media platforms. We may use these pixels in compliance with the respective policies of the various social media providers. We may also use analytics and tag management tools, such as Google Analytics and Google Tag Manager, and the analytics features of the platforms that host our Programs, to understand how visitors use the Site.

If your browser sends a "Do Not Track" signal, only a generic cookie will be placed on your device while the website is accessed. 

We, or our third-party vendors, may collect non-personal information through the use of these technologies. Nonpersonal information might include the browser you use, the type of computer you use, and technical information about your means of connection to this website, such as the operating systems and the Internet service providers utilized and other similar information. Our systems may also automatically gather information about the areas of our website that you visit, the search terms you use on this website, and the links you select from within this website to connect with other areas of the Internet.

If you are located in the European Economic Area (“EEA”), we are regulated under the General Data Protection Regulation which applies across the European Union and we are responsible as controller of that personal information for the purposes of those laws.

If you are located in the United Kingdom (“UK”), we are regulated under UK data regulations known as “UK GDPR.”

• 1. Information Collected from Other Sources

We may also obtain information such as your name, email, social media handle, address, phone number, and/or billing information from other sources, such as the third-party platforms we use to host, sell, and deliver our Programs (for example, Kajabi, our payment processors, Zoom, Circle, Slack, and Facebook); social media platforms when you interact with our content or advertisements; scheduling and form tools; co-facilitators and partners for joint sessions or events; and, if you participate in a Program through your employer or another organization, that organization.

• 1. Artificial Intelligence Tools

Some of our Programs include artificial intelligence features (“AI Tools”), including Julia AI and Boundary AI Chatbot, our proprietary AI chatbots, and AI features within the Peak Performance Method® web application. When you use an AI Tool, we collect the information you submit (your “inputs”) and the responses the AI Tool generates (“outputs”).

AI Tools are powered in whole or in part by third-party artificial intelligence providers, such as Chatbase. Your inputs may be transmitted to, processed by, and stored by those providers, whose own terms and privacy practices govern that processing. Your inputs and outputs are accessible to us, and we may review them after the fact for safety, support, quality assurance, compliance, abuse prevention, and enforcement of our Terms and Conditions of Use, and to operate, maintain, evaluate, and improve our Programs and AI Tools. Any use of your inputs for product development or for public or marketing purposes will be in de-identified or aggregated form.

Please do not submit to any AI Tool protected health information or details of any medical or mental health diagnosis or treatment; government identification numbers; financial account, card, or login credentials; confidential information belonging to your employer, clients, or any third party; or personal information about any other identifiable individual without that person’s authorization. No human reviews AI Tool responses before they are delivered to you, and AI Tools are not monitored in real time.

• 1. Recordings, Photos, and Community Participation

We may record live sessions, trainings, workshops, group coaching calls, and events, and we may take photographs or video at in-person events. These recordings may capture your name or screen name, image, voice, likeness, and anything you share during the session. As described in our Terms and Conditions of Use, we may share recordings within the Program, in future programs, on our website, or in third-party forums we operate, and we may use your contributions, testimonials, and likeness in connection with our Programs and marketing. You may use a screen name or pseudonym when participating in our Programs and communities.

• 1. How and Why We Use Your Personal Information

We collect personal information in order to send emails, including our newsletter and marketing communications; deliver our Programs, products, and services, including access to our course platform, the Peak Performance Method® web application, online communities, and AI Tools; complete customer transactions and process one-time payments, payment plans, and recurring membership payments; plan and host live, virtual, and in-person events, including retreats; provide customer service and coaching support; respond to refund and cancellation requests; offer contests and promotions; feature testimonials and success stories; enforce our Terms and Conditions of Use and protect our intellectual property; comply with legal, tax, and accounting obligations; advertise our Programs, including through social media platforms; and improve our Site, Programs, and AI Tools. We may use artificial intelligence to provide analysis and feedback based on the information you provided to us.

• 1. Who We Share Your Personal Information With

We respect your privacy and will never sell your personally identifiable information to third parties without your consent.

We may share your personal data with third parties to fulfill the uses identified above, including delivering products and services. These third parties may include:

• course, website, and application hosting providers (such as Kajabi and Replit);
• payment processors, which handle your card details on our behalf (we do not store your full payment card details ourselves);
• email marketing, customer relationship management, scheduling, and form providers;
• video conferencing and online community platforms (such as Zoom, Circle, Slack, and Facebook);
• third-party artificial intelligence providers that power our AI Tools;
• analytics and advertising providers (such as Google and Meta);
• co-facilitators, guest experts, retreat venues, and event vendors, to the extent needed to deliver a session or event you have registered for; and
• professional advisors, such as our accountants and attorneys.

Before you participate in any contest, special offer or promotion, we may request your permission to share your personal information with third parties engaged to assist with the contest, special offer or promotion. If you give us permission, we may also share your personal information with third parties for marketing and advertising purposes.

If you participate in a Program through an engagement sponsored by your employer or another organization, we may share limited information with that organization, such as your enrollment, attendance, and completion status, as provided in our agreement with that organization. We do not share the content of your coaching conversations, assessments, or AI Tool inputs with your employer unless you authorize us to do so or we are required to by law.

We reserve the right to transfer your personal information if we merge with or are acquired by a third party. We may release personal information as necessary to enforce our terms and policies, operate and manage our business, protect our rights or the rights and safety of others, or to otherwise comply with applicable laws, regulations or legal obligations.

Third-party recipients may be based outside the European Economic Area or the UK. For further information, including how we safeguard your personal data when this occurs, see Transfer of your information out of the EEA, UK below.

We will not otherwise share your personal information with any third party without your consent.

• 1. Whether Information Has to Be Provided by You and Why

In some instances, you may be required to provide personal data. For example, we may need your name and email address to provide customer support, or your street address to deliver a product, or billing information to complete a purchase. We will inform you when we collect it whether you are required to provide the information to us.

• 1. How Long Your Personal Information Will Be Kept

We will hold all client and customer personal data in our files for six years, or longer where we are required to do so by law (for example, for tax or accounting purposes). We will hold all non-client personal data until you let us know you would like for us to delete it or unsubscribe from our marketing contacts, which you are free to do at any time.

1. Use and Transfer of Your Information Out of the EEA, UK

This Site is operated in the United States, and third parties with whom we might share your personal information as explained above are located in the United States and in other countries where those service providers operate. If you are located in the EEA, the UK, or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this Site, participating in any of our Programs, and/or providing your information, you consent to this transfer.

Other countries do not have the same data protection laws as the EEA or UK. While the European Commission has not given a formal decision that these countries provide an adequate level of data protection similar to those which apply in the EEA, any transfer of your personal information will be subject to the derogation under Article 49 of the General Data Protection Regulation. This provision allows non-repetitive transfers concerning a limited number of data subjects and is designed to help safeguard your privacy rights and give you remedies in the unlikely event of misuse of your personal information. 

If you would like further information, see “How to Contact Us” below. Except as described above, we will not transfer your personal data outside of the EEA or UK, or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

1. Your Rights

If you want to unsubscribe from receiving emails from us, you may do so at any time. Each email we send includes instructions for unsubscribing from our email communications.

At any time, you may opt out of receiving promotional SMS/text messages from us by replying to any message with the word STOP. You may also contact us at [email protected] to be removed from our SMS/text messaging list. After opting out, you may receive a confirmation message acknowledging your request, after which you will no longer receive promotional SMS communications from us.

Please note that your communication preferences – such as email and SMS messages – are managed separately; opting out of one does not affect any other communication preferences you may have with us.

If you are covered by the General Data Protection Regulation or other relevant privacy regulations, you have a number of important rights free of charge. In summary, those include rights to:

• Fair processing of information and transparency over how we use your personal information
• Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
• Require us to correct any mistakes in your information which we hold
• Require the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• Object at any time to processing of personal information concerning you for direct marketing
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• Object in certain other situations to our continued processing of your personal information
• Otherwise restrict our processing of your personal information in certain circumstances

You may also have the right to claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, visit www.gdpr.eu; https://ico.org.uk/for-the-public/; https://oag.ca.gov/privacy/ccpa; or https://www.priv.gc.ca/en.

If you would like to exercise any of those rights, please:

• Email us at [email protected] or write to us at the mailing address below
• Provide us enough information to identify you, including your first and last name and any account number, username, and registration details
• Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill)
• Provide us with the information to which your request relates, including any account or reference numbers, if applicable

1. Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and may be subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so. It is important to understand that no security measures are absolute. We cannot guarantee the safety of any information you provide to us.

You are responsible for keeping the username and password for your accounts on our course platform, the Peak Performance Method® web application, and any community platform confidential. Please notify us promptly at [email protected] if you believe your account has been accessed without your authorization.

Any comment or information that you post on the Site or a social media page, or in any public or private participant area, community, or group (including communities hosted on platforms such as Circle, Slack, or Facebook), may become public and third parties may use your information. We are not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.

1. Links to Other Sites

You may see advertising or other content on this Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. We are not responsible for or liable for any content on or actions taken by such third-party websites.

Some links on our Site and in our emails are affiliate links, which means we may receive a commission if you make a purchase through them. When you click an affiliate link, the third party may use cookies or similar technologies to track the referral. The third-party platforms we use to deliver our Programs, such as Kajabi, Zoom, Circle, Slack, Facebook, and our AI providers, also have their own privacy policies that govern how they handle your information.

1. How to Complain

We hope that we can resolve any question or concern you raise about our use of your information.

If you are covered by the General Data Protection Regulation or UK GDPR, you may lodge a complaint with a supervisory authority, in particular in the UK or European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.

1. Changes to This Privacy Notice

We may change, modify or update this Privacy Policy at any time and will notify you of any fundamental changes by email or postal mail. All other updates will be posted on our website. We recommend reviewing this Privacy Policy periodically to stay informed of any changes. Your continued use of our website after any changes will constitute your acceptance of the revised Privacy Policy.

1. How to Contact Us

If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact us by email at [email protected] or by mail at Julia Arndt Coaching Inc., PO Box 5906, Tahoe City, CA 96145.

1. Do You Need Extra Help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to Contact Us” above).

This policy is effective as of October 31, 2026.